Lambeth Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Carpet Cleaners provides professional carpet, upholstery and associated cleaning services to residential and commercial customers. By booking a service, you agree that you have read, understood and accepted these Terms and Conditions. They form a legally binding agreement between you and Lambeth Carpet Cleaners for each service appointment.
1. Definitions
In these Terms and Conditions the following words have the meanings given:
Customer means the individual, business or organisation requesting the services.
Company means Lambeth Carpet Cleaners, the provider of the services.
Premises means the property or location where the services are to be carried out.
Services means carpet cleaning, rug cleaning, upholstery cleaning, end of tenancy or move out cleaning, stain removal and any other related services agreed with the Company.
Booking means a confirmed appointment for the provision of services at a specified date, time and location.
2. Scope of Services
The Company will provide the services described at the time of booking with reasonable care and skill, using appropriate cleaning methods, equipment and materials suitable for the type of surfaces to be cleaned.
All services are subject to availability and may vary depending on access to the premises, the condition and type of carpets, rugs, upholstery or other items, and any specific instructions or limitations advised by the customer.
The Company does not guarantee complete removal of all stains or odours, particularly where they are set, permanent, or have been treated previously with unsuitable products. The technician will assess and inform the customer of realistic expectations before or during the service.
3. Booking Process
Customers may request a booking via the Companys online enquiry forms, booking platforms or other communication channels as made available from time to time.
A booking is only confirmed when the Company has acknowledged the request, agreed the date and time, specified the services to be carried out and, where applicable, received any required deposit or pre-authorisation.
The customer is responsible for ensuring that all booking details are accurate, including address, access instructions, parking arrangements, type of property, areas to be cleaned and any special requirements. The Company will not be liable for delays, additional costs or inability to complete the service resulting from inaccurate or incomplete information.
The Company may refuse, cancel or reschedule a booking where it is not reasonably practicable to provide the services, including but not limited to circumstances of staff illness, adverse weather, unsafe premises, or equipment failure. In such cases the Company will offer an alternative appointment at the earliest convenient time.
4. Access and Customer Obligations
The customer must ensure that the premises are accessible at the agreed start time. This includes providing keys, codes, entry fobs, parking arrangements or other access information in advance where required.
Parking or visitor permits must be arranged by the customer where necessary. Any parking charges, fines or penalties incurred due to inadequate arrangements may be added to the final invoice.
The customer should remove fragile items, valuables and small objects from the areas to be cleaned, and secure any items that may be knocked or moved during the service. The Company is not responsible for damage to unattended valuables that have not been removed as advised.
The customer must inform the Company in advance of any known hazards, structural issues, loose fittings, electrical problems, water leaks or similar conditions that may affect the safety of the technicians or the success of the cleaning process.
5. Pricing and Quotations
Prices for services are normally provided based on the information supplied by the customer such as room sizes, number of items, type of fabric and level of soiling.
All quotations are estimates only until confirmed following an on-site assessment by the technician. If the actual condition, size or scope of work is significantly different from that described, the Company reserves the right to amend the price before commencing the service.
Where an updated price is higher than the original estimate, the customer will be informed and may choose whether to proceed. If the customer declines, any deposit may be retained to cover reasonable administrative and call-out costs, subject to applicable law.
All prices are stated in pounds sterling and may be subject to applicable taxes. Any additional services requested on the day that are not included in the original booking will be charged separately at the prevailing rates.
6. Payments
Payment terms will be confirmed at the time of booking. The Company may require a deposit, part payment or card pre-authorisation to secure the appointment.
Unless otherwise agreed in writing, payment of the full balance is due immediately upon completion of the services. For commercial customers, alternative payment arrangements may be agreed, subject to credit approval.
The Company accepts commonly used electronic payment methods and cash, subject to any reasonable limits. Cheques are only accepted with prior agreement.
Where payment is not made on the due date, the Company reserves the right to charge interest on overdue sums and to recover reasonable costs of debt collection, in line with applicable UK legislation.
7. Cancellations and Rescheduling
The customer may cancel or reschedule a booking by giving the Company notice via the same or an alternative communication channel confirmed at the time of booking.
For standard residential appointments, the Company usually requires at least 24 hours notice to cancel or reschedule without charge. For larger or commercial bookings, a longer notice period may apply as advised at the time of booking.
If insufficient notice is given, the Company may charge a cancellation fee, which may be up to the full value of the booking, to cover loss of work and allocated staff time.
If the customer fails to provide access to the premises at the agreed time, or the Company is unable to commence work due to lack of access, unsafe conditions or incorrect information, this may be treated as a late cancellation and charged accordingly.
Where the Company cancels a booking due to circumstances within its control, any deposits paid will be refunded. Where cancellation is due to circumstances beyond the Companys reasonable control, such as extreme weather or public transport disruption, the Company will offer to reschedule at the earliest available time.
8. Customer Satisfaction and Complaints
The Company aims to deliver a high standard of service. If the customer is not satisfied with the work carried out, they must inform the Company as soon as reasonably practicable, and in any event within 48 hours of completion.
Where a complaint is accepted as valid, the Company may offer a re-clean of the affected area, a partial refund, or other appropriate resolution at its discretion and in accordance with consumer rights legislation.
The customer should provide clear details and, where possible, supporting evidence to assist any investigation. Failure to notify the Company within the stated time may limit or prevent the ability to offer rectification.
9. Liability and Limitations
The Company will exercise reasonable care and skill in providing the services, but shall not be liable for:
Damage that results from pre-existing defects, wear, fading, loose fittings, or improper installation of carpets, rugs, upholstery or flooring.
Damage or deterioration caused by the use of unsuitable or non-standard cleaning agents or treatments applied by the customer or third parties prior to the service.
Shrinkage, colour changes, texture alterations or other issues that occur where items are not colourfast, have unstable dyes, or are inherently sensitive to cleaning, and where reasonable care has been taken by the technician.
Any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of the services.
The Companys total liability in respect of any claim arising from the services shall not exceed the amount paid for the relevant booking, except where liability cannot be limited or excluded by law.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter where exclusion or limitation is not permitted under UK law.
10. Customer Property and Keys
Where the customer provides keys or access devices, the Company will take reasonable steps to protect them and keep them secure. Keys are held only for as long as necessary to carry out the services, unless otherwise agreed.
The Company is not responsible for loss or damage to property where access has been provided to third parties by the customer or others during the period of the service.
11. Health, Safety and Waste Regulations
The Company operates in accordance with applicable health and safety and waste management regulations in the United Kingdom. Technicians are instructed to follow safe working practices and to use cleaning materials and machinery only as directed.
Chemicals and cleaning agents are selected with regard to their suitability and safety for domestic and commercial environments. Safety data sheets are available for inspection upon reasonable request.
Any waste generated during the service, such as used packaging, disposable cloths or extraction residues, will be managed in compliance with relevant waste disposal regulations. Where waste must be removed from the premises and treated as controlled or commercial waste, the Company will do so through appropriate channels and may apply a charge to cover disposal costs.
The customer must inform the Company of any known contamination, hazardous substances or materials which may affect safe working or disposal. The Company reserves the right to refuse work where conditions present a risk to health or breach statutory waste regulations.
12. Insurance
The Company maintains public liability and, where applicable, employers liability insurance at levels appropriate for the nature of its services. Evidence of cover may be provided to customers on reasonable request.
Insurance cover is subject to the terms, conditions and exclusions of the relevant policy. Any potential claim must be notified promptly, providing full details of the incident.
13. Privacy and Data Protection
The Company collects and processes personal information such as names, addresses, contact details and service history for the purposes of managing bookings, delivering services, handling payments and improving customer experience.
Customer information is handled in line with applicable UK data protection legislation. The Company will not sell personal data to third parties. Information may be shared with trusted service providers where necessary to process payments, manage bookings or comply with legal obligations.
14. Changes to Terms and Conditions
The Company may update these Terms and Conditions from time to time to reflect changes in law, business practices or services offered. The latest version will apply to all new bookings made after the updated terms are published or otherwise notified to customers.
For ongoing commercial agreements, any significant changes will be communicated to the customer and will take effect on the date specified in the notice.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and agreed variations, constitute the entire agreement between the Company and the customer in relation to the services and supersede any previous agreements or understandings.